SHIPPING FAQ

If I am a returning customer should I ‘Log In’  before proceeding to checkout?
Yes.  By logging in, you can browse products and gather them into your shopping cart and wishlist with one click.  If you have to leave our site for any reason, and you are not ready to purchase, just click on ‘LOGOUT’ and our system will safely store your selections until you return to our site to continue shopping or browsing.
Note: This benefit also applies to new customers who register while visiting our site.

How do I know my Order has been received by Enhanse?

When your order is received, you will receive a courtesy email as confirmation. You can also find your order status and history information by going to ‘ MY ACCOUNT’ and reviewing your ‘MY ORDERS’ page.


How long will it take to dispatch my order?

As soon as we have receipt of your payment we aim to dispatch your package within 2 business days- at which time we will notify you via email providing you with the freight service website address, and a traceable tracking number, to enable you to track progress of your order.                                                                                                                            (Please note: Pure Fiji items if out of stock may take up to 3 weeks delivery to you, due to Pure Fiji’s system of dispatching products to us)
Can I track delivery of my order?
Yes, you will be provided with the website details of the Freight Service used to ship your order, along with a traceable tracking number.  These details will be forwarded to you  by email upon your package being dispatched, so you will be able to track the progress of your order.
How long will it take for me to receive my order?
If your entire product selection is in-stock, from the date of dispatch, please allow 5 – 10 business days,  usually sooner, however,   time-frames vary depending, upon your location within Australia. (Please see Terms & Conditions for further information)

What happens if something I order is out of stock?
We try to ensure that all products displayed on are website are available, however we carry a limited number of each product to ensure you always receive fresh product.  In the event you order multiples of a particular product it may eventuate that even though stock existed when you place your order,  the quantity that you order of that particular product/fragrance  may deplete stock.

 

If a product becomes ‘out of stock’ after you have placed your order, and if we are unable to fulfil your order when received, we will notify you by phone or email  and you will have the option of amending your order:

  • You may either cancel the order of the ‘out of stock’ product – in which case the purchase price will be refunded to you in the original method  that you made payment.
  • You may elect to choose an alternative product/ fragrance replacement;   Or
  • We can hold dispatch of your order until the product is replenished to stock. (usually no more than 14 business days for delivery to you)

 
Can I pick up my order if I reside locally?
If you live locally and you would like to pick up your order, you are most welcome, and naturally you will not incur any shipping cost. However, it is essential that you make arrangements with us to attend Enhanse Natural Wellbeing as we operate varied business hours, and as such all client attendances and Collection of product orders are by appointment only. Please contact us by email, or phone number 02 4988 6695.


What method of payment do you accept?

To ensure security of your credit card details, and for your buyer protection,  we  accept payment via a PayPal account. When you use PayPal, your credit card number is not transmitted outside of Paypal. Our other accepted method of payment is  by Direct Deposit to our bank account – please note orders are not dispatched until payment is received in our account when using Direct Deposit method. Paypal payments are confirmed at time of transaction, allowing us to  dispatch your order without delay.

How Do I pay by Direct Deposit?

BY INTERNET BANKING:
Select an option from your banking site to pay a ‘third party’ or ‘pay anyone’.

Type in our account details as below: 

BSB:                             082-810
Account Number:            14 509 8301
Account Name:               Enhanse Natural Wellbeing
Bank:                            National Australia Bank  (NAB)
Branch:                         Raymond Terrace  NSW
Payment Reference:     Your Order Number or your Full Name

Fill in the amount to be paid, and  confirm your transfer.

IN PERSON AT YOUR  BANK:
You can still pay by direct debit even if you do not use internet banking.  Take to your bank a copy of our banking details, (which will be on your emailed order confirmation) A staff member at your local bank branch can assist you to transfer money into our account.

Is your website open for orders every day?

Re Closures – Please Note:
On occasion throughout the year Enhanse Natural Wellbeing will close for Public Holidays, Annual Leave, Christmas and Easter Breaks etc…  These closures will be stated on our website.

During times of closure, orders will not be dispatched until we return. You may still place orders and email questions to us, or request us to contact you.  On our return we will email you to address your enquiry or confirm your order dispatch.

At Enhanse Natural Wellbeing we value our clients and pride ourselves on our excellent personal customer service.  If you have any queries or questions, please do not hesitate to contact us.