Shipping & Terms

Payment Methods
Payment may be made by PayPal Account, and Direct Deposit.

Direct Deposit Details

 BSB:                               082 810

Account Number:        14 509 8301

Account Name:             Enhanse Natural Wellbeing

Bank:                               National Australia Bank  (NAB)

Branch:                           Raymond Terrace

Payment Reference: Your Order Number or your full name.
Pricing & GST
Prices are in Australian Dollars and  inclusive of GST.  Prices are subject to change.

Shipping and Handling Costs
Shipping is within Australia. We do not ship to international addresses.

Shipping is FREE for all overs over $89

We charge a flat rate of $15, for Shipping and Handling costs for orders totaling under $89

 

SHIPPING INFORMATION

 
FREE SHIPPING – How do I get it?
For every order you make totalling $89 or more  you will receive FREE SHIPPING,   compliments of EnhanSe Natural Wellbeing saving you $??? When you stock up on your favourite products or buy gifts!!

(Please Note: FREE shipping applies to the final price of all products ordered, after discounts applied, and excludes any shipping cost that may have been applicable)

 

Shipping Timeframe

At times unforseen circumstances, and extra demand on freight services at peak times throughout the year, can affect delivery services.  Therefore,  delivery times are estimates only, and as such we cannot guarantee delivery by a specific time and date. Be assured that we do understand  that you will be looking forward to receiving your new products, so our aim is to provide you with the fastest delivery that is possible at the time of your order.
Delivery Method
Australia Post and Star Track are our main ground shipping providers, however  other shipping couriers may be used for shipping Australia wide.

 

Traceable Tracking Provided                                                                                                                                                      

Upon dispatch of your parcel we will email you with the website address of the shipping provider along with a traceable item number for your parcel so you may tack online the progress and delivery of your parcel.

If your package is to be delivered to a home address and it is likely that you will not be home, please make a note in our ‘COMMENTS BOX’ on the checkout page indicating a safe location to leave your parcel – ie. on verandah ,behind potplant etc..

 

You May Elect to Have Your Parcel Delivered To A Work Address                                                                                        

We are happy to have your parcel delivered to a work address if you do not want your package left at home in the event no one is available to take delivery. Just include the full work address in the ‘SHIP TO’ section when at the checkout.

Please note: it is essential that you provide accurate shipping address details, which includes a business name if applicable.  If delivery is to a business address  you must include a business name in the ‘Business Name’ field on the checkout page.
Unfortunately we are unable to be held responsible for misdelivered packages, due to being supplied incorrect delivery details.  Therefore, a re-delivery fee  will be charged in the event that your package is returned to us due to an error in address details supplied to us. The delivery fee will be whatever fee we are charged to resend your package by the Freight Service used.  EnhanSe Natural Wellbeing reserves the right to use alternative Freight services if required.


Deliveries To Multiple Addresses

All packages are delivered to the address that you nominate on your Order Confirmation Page. If you wish products to be delivered to more than one address, then a separate shipping charge applies to each address.

Please Note: EnhanSe Natural Wellbeing are not  liable for any goods lost, stolen, or damaged after purchase and delivery.

 

Product Availability
Orders are subject to availability.

 

Waterlily Our beautiful Waterlily collection is produced in Australia. This enables dispatch of your order if placed on a business day, within 24 – 48 hours.

Sin-Care These special serums are produced in Australia.  This enables dispatch of your order if placed on a business day within 24 – 48 hours.

Occasionally, high demand for some products, may prevent us obtaining certain products, or delay delivery from time to time. If we are awaiting restocking of any products that you order we ask for your understanding and allow up to 3 weeks. Should a delay occur, we will contact you, so that you may review your order.

 

Products / Photographs Displayed
We attempt to display products as accurately as possible. Occasionally a photo is unavailable for a particular product, so we will display that information on the product page.  We may also display a representative image of a product, but will always provide the relevant description, size, and price.  On occasion an image may vary from the actual product packaging delivered, as  manufacturers reserve the right to alter packaging for various reasons, including unavailability of materials, or updating and  improving appearance, we are not always in possession of the manufacturers change in product images.

 

Returns

Our online shop has been carefully designed to provide you with as much information as possible on all of our products to help you make the right selection. Please use this information and select carefully, as we do not accept returns for change of mind purchases.  If you would like further information to assist you with your product selection please contact us.
We will provide a return and exchange of products received by you if they are defective or faulty. Please notify us upon receipt of your package if a problem exists with your product/s. The manufacturer will need to be satisfied that there is evidence of an actual defect or fault with any product to deem the refund or exchange.  The product/s must be returned to us   within 14 days of notification in the original and unused condition that you received them along with their packaging.  If you do not wish to have the product/s exchanged, please return the product/s and a refund will be made in the original method of payment.
To get authorisation to return defective or faulty product/s  please contact us or  Phone    02 4988 669502 4988 6695 .  Please include with the returned package a copy of your invoice with an explanation note as to the reason the product/s are being returned .
Returns will not be accepted unless prior contact and arrangements are made.  Unauthorised returns for refund will be returned to the sender.
Products damaged in transit are the responsibility of the Freight Service provider, again please retain the products in original condition and retain any broken  packaging which may be required as proof by the Freight Company.
Quality Control
Enhanse Natural Wellbeing takes extreme care when packaging your order for delivery. Each product is checked for defects and faults, and wrapped in protective cushioned packaging before being placed into a satchel or box for delivery which is then marked fragile.
(Please note: some products such as gift bags, and boxes, are dispatched from the manufacturer, with an outer plastic or cellophane covering  for extra protection during transit.

On occasion the cellophane or plastic may be crinkled or slightly split.  This is by no means considered a fault or damage, we will usually leave this outer covering on as a further means of protection in transit. The wrapping is designed to be removed from the product for presentation when you receive it.

Once we are satisfied that all products are  free of any obvious damage, fault, or defect, we then photograph your order.  We will retain images of the orders we send, to assure you that we are only dispatching high quality product.  In the event that your order is damaged in transit, the photograph can validate for the information of the Freight Company, that your products were free of damage upon dispatch from us, which may assist your claim against the freight service.

Special Offers/ Promotions

From  time to time Enhanse Natural Wellbeing will offer promotions on this website in the form of bonus product gifts and /or discounts with orders. Offers apply to one order per day, per customer. We reserve the right to change, substitute the item/s offered,  which may be of similar or higher value, dependant upon availability of items and other circumstances beyond our control.  Special Offers / Promotions may be cancelled at any time and are not binding on our behalf.

Website Content
Product information, articles, instructions, suggestions and all other text is provided for the reader’s  general information and discretionary use.  Enhanse Natural Wellbeing is not liable to any claims arising from misinterpretation, misuse of information, or any other adverse consequence of any alleged use or misuse of the content contained on this website.

 

Privacy

Enhanse respects the privacy of your personal information and is committed to ensuring its proper collection, storage, use and disclosure. Under no circumstances will information be sold or made available to marketing agencies or similar parties who are not part of Enhanse. We want your experience online to be as enjoyable and safe as possible therefore the following Privacy Policy statement addresses relevant privacy issues and will explain how we go about treating your personal information.

 

Is Enhanse bound by the National Privacy Principles or an approved Privacy Code?
As a private sector company, Enhanse is bound by the Privacy Act 1988. Under the Act, Enahnse, can choose to develop and be bound by a Privacy Code or choose to comply with the National Privacy Principles in the Privacy Act 1988. Enhanse has chosen to be bound by the National Privacy Principles.

 

The kinds of personal information held by Enhanse and how it is collected
Enhanse only collects personal information from you that is necessary for it to perform its functions. The personal information Enhanse holds about you will depend on the services you request from Enhanse and the use that you make of those services. However, the information may include:

  • your name, address, position and contact details;
  • your date of birth;
  • account name and account number held by financial institutions from which payments for services provided by Enhanse are made and information obtained as a result of credit checks which you authorize us to carry out;
  • records of communications between you and Enhanse relating to services provided by Enhanse to you;
  • records of use made by you of services provided by Enhanse to you;
  • billing statements.

 

Use of your personal information
Enhanse respects your privacy. As a result, Enhanse does not trade, rent or sell your personal information.

The primary purpose for which we use your personal information is to provide you with a service.
In the course of providing a service to you, we may also use your personal information for related purposes, which include the following:

  • processing your application, carrying out credit checking and scoring and ongoing credit management of your account;
  • providing you with a customer service;
  • credit checking;
  • billing you for that service;
  • investigating complaints in relation to your service;
  • investigating and fixing faults in relation to your service;
  • following up any payments that you may owe us;
  • administering contractual agreements or arrangements necessary to provide services to you;
  • conducting market and product analysis and sending you product or services information.

 

Direct Marketing
We may also use your information to tell you about our other products and services or special offers, provided by Enhanse.

We will not provide your information to other entities for the purpose of them contacting you in respect of a product or service with which Enhanse is not involved.

You may choose to opt out of receiving direct marketing from us by contacting us

 

 

How Enhanse collects personal information
For corporate customers, Enhanse collects some personal information from company employees, principals or directors of the company in order to provide services to the company.
For individual customers, Enhanse collects personal information directly from you when you supply it to us in connection with a request for services. Enhanse may also collect personal information from third parties such as:

  • credit providers or credit reporting agencies contacted by us (or by external service providers on our behalf) in the course of carrying out a credit check;
  • other entities who provide services to us which are related to the provision of services provided to you;
  • government agencies which administer laws regulating service providers, or complaint resolution processes established under those laws;

 

Contracting out services and disclosures
Enhanse may contract out some services such as mailing, credit checking, provisioning and verification of sales to external providers. Enhanse may disclose your personal information to these organizations but only so that they can provide you with the services Enhanse has contracted out.
Enhanse may disclose your personal information to:

  • credit providers,
  • credit reporting agencies,
  • organizations to whom Enhanse out sources services (such as mail houses),
  • legal, financial and accounting advisers;
  • our marketing partners with which we share our marketing and advertising activities, and
    other businesses that produce or deliver products or services in conjunction with, or on behalf of, Enhanse.

 

Enhanse may disclose your personal information if required to by law.
At all times, parties to which we contract services or disclose your personal information are either covered by contracts which protect your personal information or are subject to obligations which are substantially similar to the National Privacy Principles.

 

Access to Personal Information
Generally, you have the right to see or obtain a copy of personal information about you that we may hold.

 

Enhanse will handle requests for access to personal information in accordance with the National Privacy Principles.
To request access to your personal information please contact us on 02 4988 6695.
As long as we can verify your identity, the person you speak to may be able to provide you with the information you require over the telephone. If you wish to have a copy of any information, we will ask that you put your request in writing and either post or fax that request to us. Again, this is to ensure that we can verify your identity.

In some cases, we may need time to consider and respond to your request for access. If we need time to consider your request, we will acknowledge your request within 14 days and respond within a maximum of 30 days.

If for any reason we refuse to give you access to your information we will let you know why, in writing.

The circumstances in which we may refuse to give you access to personal information we hold about you include where giving you access:

  • would have an unreasonable impact on other people’s privacy;
  • would prejudice any negotiations we are having with you;
  • would prejudice an investigation of unlawful activity;
  • would prejudice activities carried out by, or for, a law enforcement body.

If you believe that we hold personal information about you that you consider to be inaccurate, incomplete or out of date you should tell us by calling 02 4988 669502 4988 6695. In most cases, we will amend any inaccurate, incomplete or out of date information. In some cases it is necessary for us to keep a record of what we know or understand to be correct at a particular time. However, in those circumstances, if you request, we will take reasonable steps to associate with the relevant record of your personal information a statement to the effect that you claim the information is inaccurate, incomplete or out of date. We would ask that you discuss your request with us by calling 02 4988 669502 4988 6695.

 

Security of your personal information
Enhanse is committed to protecting your privacy and recognizes its obligations to take all reasonable steps to protect your personal information from misuse and loss and from unauthorized access, modifications or disclosure both under the Privacy Act 1988.

 

Security of your information while online 
Our web server is capable of up to 128bit SSL encryption. Note however, that our web server can only choose the highest common level with your browser. If you use older browsers, you may find that it only supports 40bit or 56bit encryption.

 

Cookies
Cookies are small text files that our web server may ask your web browser to store on your machine.

The cookie cannot tell who you are, or determine your personal details, and is not used to actually track your access, apart from making sure you are the same person over a given “session” online. Although you could turn off cookies and not normally have any problems accessing many parts of our sites, there are other parts of our web server that rely on cookies. For instance we may use a cookie to store information temporarily between various pages in a lengthy multi-part order form, or to store screen preferences.

We do not make use of 3rd party cookies on our website.

 

Security of Stored Information
We take physical and electronic measures to secure your information. We store your personal information in password-protected servers that are in a restricted and monitored area. Access to this information is limited.

 

Website Access Logs
All accesses to pages on our websites are “logged”. The sort of information contained in these logs cannot easily identify you personally, but instead contains such things as a list of the pages accessed, and the sort of browser used.

The information is used to check for attempts at “hacking”, or other fraudulent activity, to indicate missing pages or other web server problems. It is periodically summarized to provide general statistics such as the number of people viewing particular parts of the site.

 

Changes to this Privacy Awareness Policy
From time to time, it may be necessary for us to review our Privacy Policy. We reserve the right to amend our Privacy Policy at any time and to notify you by posting an updated version on the Enhanse website www.enhanse.com.au.

 

Complaints
You can raise any privacy related concern or complaint about breaches of your Privacy in writing or by phone to:

Enhanse Natural Wellbeing

Address: 17 Bangalay Close,
Brandy Hill, 2324 NSW

Phone: 024988 6695